Franz Viegener products carry a limited lifetime warranty to the original consumer/purchaser to be free from defects in material and workmanship for as long as you own your home. Parts made of wood or other non-metallic material are excluded from this warranty. In addition, all finishes on drain assemblies are excluded.
Uncoated (unfinished brass/living finish) products are only warrantied for the mechanical parts, not the finish. Painted color on handles, showerheads, faucet drains and shower hoses are limited to one year warranty.
The use of any lead-based acidic curing adhesive, plumber s putty, or mastic will void this warranty. Any damage due to improper installation, abuse, misuse, or accident will also void this warranty. Cleaning faucets with abrasive or chemical cleaners will void the finish warranty. Neglecting faucets when a repair is needed voids the warranty.
Warranty will only be honored to the original consumer/purchaser with proof of purchase/dated receipt. If a defect is found under normal residential installation, we will, at our election, repair, provide a replacement part, or entire product or make an appropriate adjustment.
Franz Viegener is not responsible for labor charges, installation, or other consequential costs. In no event shall the responsibility of Franz Viegener exceed the purchase price of the product.
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